Frequently Asked Questions
Everything you need to know about your Kreafolk experience.
What shipping methods are available?
We offer standard and expedited shipping worldwide. Delivery times typically range from 3 to 7 business days depending on your location and the shipping method selected at checkout.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Kreafolk accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you encounter any issues, please reach out to our customer service team with your order number.
Do you offer international shipping?
Yes, we ship to over 50 countries globally. Please note that international orders may be subject to local customs duties and taxes upon arrival.